Refund Policy
Request a cancellation or refund
Email us with your name, project or order reference, and the reason for your request. We will review your request against your written project agreement and applicable law.
Before and after work begins
If you cancel before work begins, we will refund your service payment in full. Once work begins, any refund will account for work already performed and non-recoverable third-party costs you approved in advance, subject to your agreement and applicable law.
If there is a problem with the work
Tell us which deliverable is affected and what differs from the agreed scope. We will review the issue and discuss a correction or other appropriate resolution. If we cancel a project, we will refund payment for agreed services we did not provide.
Your rights
This policy does not limit any cancellation, refund, or other rights you have under applicable consumer protection law.